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Q. What is your Guarantee on Used Discs? |
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A. At Deja Vu Discs we emphasize quality. Each
and every disc we sell undergoes a meticulous process before it goes out for
sale. We guarantee that all our discs look and play like new. |
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Used CD / DVD / Blu-Ray Guarantee
If your used CD, DVD or Blu-Ray does not play like new, simply return it to one of our
locations for a full refund or exchange within 30 days of purchase. (You must
present the original receipt.)
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Used Video Game Guarantee
If your video game does not play like new, simply return it to one of our
locations for an exchange within 7 days of purchase. (You must present the
original receipt.)
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Q. Will you ship direct to my
home? |
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A. Currently, we only ship to any of the 3 Deja
Vu Discs locations. Unlike many other retailers, we do not charge shipping or
administrative fees for this service.
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| Q. Where do you get your
discs from?
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A. 100’s of discs are traded in daily from
customers just like you. Our fair value computer system ensures that you get
the most value for your discs.
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| Q. How do you notify me that
my order is ready for pick up?
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A. You will receive an e-mail confirming that
your discs are ready for pick up.
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| Q. How long does it take for
my discs to arrive at the pick up location?
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A. It takes about one week for delivery. Unlike many other retailers,
we do not charge shipping or administrative fees for this service.
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| Q. How long do I have to pick
up my discs?
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A. You have 7 days to purchase your discs from
the time you receive an e-mail confirming that your discs are ready for pickup.
If you require a few more days, call the pick up location to extend the hold
period.
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| Q. Can I trade in discs when
paying for my order?
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A. Yes! “Create your own coupon” by bringing in
discs to trade towards your order. Our staff will use our fair value computer
system to calculate the value of your discs. To trade in, you must be at least
18 years old and must provide a valid government photo id.
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| Q. What if a disc I want is
not in stock? Do you have a reservation system?
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A. Deja Vu Discs does not believe in a
reservation system because we want the best stock available for all our
customers at all times. Stores that employ reservation systems prevent
customers from finding prime discs since they have already been pre-booked.
Check back often. We get 100’s of quality discs being traded in daily.
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| Q. Can I use my store credit
or gift certificate at any of your stores?
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A. Yes! Store credits and gift certificates are
valid at all of our locations.
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| Q. Can I use my store credit
or gift certificate on discs ordered through your website or in-store lookup
station?
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A. Yes! Store credits and gift certificates are
valid on all purchases including discs ordered through our website or lookup
station.
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| Q. If I’m paying with store
credit or a gift certificate, can I use my Frequent Buyer Card?
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A. Yes! Our Frequent Buyer Card is valid on all
used discs $8.99 and up and all new discs $13.99 and up.
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| Q. Why do I find some discs
in your stores that aren’t listed on your Website?
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A. Since every disc we sell is meticulously
inspected and prepared for sale, discs are not listed on the website for a few
days to ensure that we complete this process.
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| Q. I placed an order but I
never got an email asking me to confirm it. What happened?
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A. Your e-mail program may have
automatically directed our email into your Junkmail folder. This is not
very likely to happen unless you have very strict restrictions set up in
your e-mail program. So please have a look in your Junkmail folder
before contacting us.
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| Q. What if I did not check my
e-mail in time to confirm my order?
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A. You have 24 hours to confirm your order. After
this period, your order will be cancelled and you will have to place your order
again.
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| Q. Why should I sell my discs
to Deja Vu Discs?
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A. Deja Vu Discs is unlike a typical used disc
retailer since what we pay is based on supply and demand, and not on personal
preference or attitude. Our fair value computer system ensures that you always
get the most for your discs without any hassles. A recent article in the
National Post (see Media Room) surveyed stores in
Toronto and determined Deja Vu Discs as the best place to sell your discs based
on the number of discs we buy and the amount of money we pay.
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| Q. Will you buy all my discs?
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A. We try our best to buy as many discs as
possible but we cannot buy all discs. If certain discs are not very popular, or
if we have too many copies, we will have to pass on them.
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| Q. Will you buy my discs if
they have scratches?
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A. Deja Vu Discs staff are trained to quickly
determine whether or not scratches on discs are repairable. If upon inspection
our staff determine that a scratch is repairable, we will buy it. All scratched
discs are repaired before being offered for sale to ensure that they look and
play like new.
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| Q. How much do you pay for
CDs?
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A. We up to $4 cash for CDs. If you take store
credit you get 20% more. Multiple disc sets are generally worth more than
single discs.
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| Q. How much do you pay for
DVDs?
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A. We pay up to $6 cash for DVDs. If you take
store credit you get 20% more. Larger box sets such as TV shows are generally
worth more.
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| Q. How much do you pay for
Blu-Ray Discs?
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A. We pay up to $6 cash for Blu-Ray Discs. If you take
store credit you get 20% more. Larger box sets such as TV shows are generally
worth more.
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| Q. How much do you pay for
video games?
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A. We buy PS4, PS3, PS2, XBOX ONE, XBOX 360, XBOX, Wii U and Wii games. We pay up to $20 cash for games. If you take store credit you get 20% more.
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| Q. Do you buy and sell game
consoles?
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A. No, we do not deal in hardware.
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| Q. Do you buy and sell
computer games?
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A. No, we buy and sell PS4, PS3, PS2, XBOX ONE, XBOX 360, XBOX,
Wii U, Wii, 3DS and DS games.
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| Q. In the search results, I
noticed some abbreviations in the titles of discs. What do these mean?
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A. “S/T” or “ST” stands for Self-Titled
“GH” stands for Greatest Hits. for example “GH,12 TRKS” means a Greatest Hits
with 12 tracks
“WDVD” stands for CD with DVD
“EP” stands for Extended Play Single. for example, “EP4” means a cd single with
4 tracks “TRIB” stands for Tribute
“RM” stands for Remastered
“SACD” stands for “Super Audio CD”
“DIGI” stands for Digi Packaging or Cardboard Packaging
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| Q. What types of music does
Deja Vu Discs sell?
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A. Deja Vu Discs carries a wide selection of
music including Rock/Pop, Hip Hop, R&B, Metal, Punk, Jazz, Blues, Country,
Soundtracks, New Age, Classical, Reggae, Celtic, World, Children’s and
Christmas.
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| Q. What types of movies does
Deja Vu Discs sell?
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A. Deja Vu Discs carries a wide selection of
movies including Action, Drama, Comedy, Suspense, Thriller, Horror, Martial
Arts, TV Series, Family, Special Interest, Classic, Western, Sports, Wrestling,
Fitness, Documentary, Music, Anime, Foreign and Christmas.
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| Q. How secure is your
Website?
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A. When you supply or access any personal
information, our site uses industry standard SSL encryption to transmit data to
and from our web server.
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| Q. What is your privacy
policy?
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A. Deja Vu Discs respects your privacy. We will
never give out or share your personal information with any 3rd party.
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